Terms-conditions

Terms and Conditions

Last updated 07th April 2022 

All orders are accepted by Bear and Hammers Ltd subject to the Terms & Conditions of Sale set out below.

General

All orders for products from Bear and Hammers Ltd are accepted by Bear and Hammers Ltd subject to the terms and conditions of sale. No other terms will apply to the supply of goods from Bear and Hammers Ltd unless agreed in writing by an authorised signatory of Bear and Hammers Ltd.

Ordering

Bear and Hammers Ltd reserves the right to decline to trade with any company or person, unless agreed in writing by way of contract between Bear and Hammers Ltd & the Customer by an authorised signatory of Bear and Hammers Ltd. In addition, Bear and Hammers Ltd may decline to accept any order, whether or not payment has been received unless agreed in writing by way of contract between Bear and Hammers Ltd and the Customer by an authorised signatory of Bear and Hammers Ltd, by giving notice of non-acceptance to the Customer by email or telephone within 24 hours (excluding weekends and public holidays) of receipt by Bear and Hammers Ltd of the order. If Bear and Hammers Ltd declines to accept an order where payment has been received, Bear and Hammers Ltd will refund the payment.

Prices

Prices shown are subject to alteration by Bear and Hammers. Where the price changes after you place an order for the relevant item of stock but before the order is confirmed by Bear and Hammers, Bear and Hammers will notify you of the new price and invite you to reorder the item of stock at the new price. The price of the goods you order will be as shown on our website at the time you place your order. Any additional charges, such as any applicable delivery costs will be clearly stated when you proceed to 'Checkout' your online shopping basket, this will allow you to view your total order before entering your payment details.

Payment

You must pay for your Order before it is delivered and you can do so by credit card, debit card or by bank transfer.

Credit Card

Orders may be processed online using a credit or debit card (currently VISA, MasterCard, American Express, Delta and Switch or Solo). We aim to debit money from your account within one working day after receiving your order. To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also do security checks to confirm it is you making the Order. All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs. We will send an email to the cardholder no later than one day after receipt, confirming the order status of goods in the unlikely event that they are not immediately available, with an immediate expected delivery date. Cardholders are advised to retain a copy of their transaction receipt When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Purchases will appear on your card statement as PAYPAL Bear and Hammers LTD

Delivery

Bear and Hammers delivers to destinations inside and outside the UK. Worldwide delivery charges are shown during the checkout procedure Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Bear and Hammers is not responsible for them. Bear and Hammers offers Standard International Signed for delivery where Western Europe is normally 3 working days, Eastern Europe 4 - 5 working days, and the rest of the world 5 - 9 working days. Orders are dispatched either by Royal Mail international signed for. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your Products between these hours. We will make every effort to deliver within the time stated, but we will not be liable for any loss caused to you by late delivery. If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order. Please note, Royal Mail stipulates that only items still not delivered after 15 working days can be officially classified as lost. Please order from Bear and Hammers Ltd with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Bear and Hammers Ltd cannot be responsible for this. This does not affect your statutory rights as a consumer. Customers are advised to print a copy of the final order page for your own reference when you place your order with Bear and Hammers Ltd. Orders placed online will receive an automated e-mail. You will then receive a further e-mail from us outlining our estimated delivery date to you. If you do not receive the goods within working 5 days from the advised delivery date, you must notify us. Note, couriers will only hold a parcel at your local delivery depot for 5 days before returning it to us.

Delay in Royal Mail Deliveries.

Though your delivery can be expected within the time advised*, if your parcel does not arrive, we will have to wait up to 15 days for confirmation from the Royal Mail that a parcel is missing. It is at this point we can re-issue, refund or cancel your order with us. The Royal Mail service is ideal for small/lightweight items! Unfortunately it comes at a price (15 days), if it does not arrive by the due date stated in your delivery confirmation. If you require an item urgently, then we would recommend you use the Courier Option at the time of order. * Special Delivery, Recorded and 1st Class deliveries all differ from region to region, please see www.royalmail.com for details. If your parcel has been issued by Royal Mail Recorded or Special Delivery, please visit the www.royalmail.com website for track and trace information. 

International Shipping

How Much Will It Cost?

The website will calculate the cost of international shipping according to the volume and weight of your order and the destination country.

How Long Will It Take?

Delivery times will vary according to the delivery network in the country of destination and any customs or import procedures. Approximate guide is as follows: Europe - 4 to 6 working days USA and Canada - 7 to 10 working days Far East and Australasia - 12 to 14 working days Rest of World - up to 28 working days Royal Mail Please note that all orders dispatched must be signed for at the delivery address. Please make sure that your delivery address is fully specified together with a valid telephone number. Do not enter a PO BOX as a delivery as we cannot deliver to these. Please ensure that you enter a valid email address as we send all order confirmation, shipping advice and product manuals by email. Please ensure that you allow us to bypass your spam, bulk or junk mail filters as it is very important that you receive our email correspondence about your order.

Short Delivery and Defective or Damaged Goods

If goods supplied to you are damaged on delivery or short, you should notify us in writing via our online contact form https://www.bearandhammers.com/contact-us within 7 days.

Liability

Disclaimer of Content. The contents of this site, including, without limitation, the materials, are provided 'as is' and Bear and Hammers Ltd makes no representations, express or implied, of any kind with respect to this site or its contents. Bear and Hammers Ltd disclaims all representations and, including, without limitation, fitness for a particular purpose, title and non-infringement. Disclaimer of Accuracy. Bear and Hammers Ltd does not represent nor warrant that the information accessible via this site is accurate, complete or current. This site could contain typographical errors or technical inaccuracies Bear and Hammers Ltd reserves the right to add to, change or delete its content or any part thereof without notice. Any price or availability information is subject to change without notice. Additionally, this site may contain information provided by third parties, which includes, without limitation documents and software Bear and Hammers Ltd makes no representation or warranty regarding the accuracy, truth, quality, suitability or reliability of such information. Bear and Hammers Ltd is not responsible for any errors, omissions, or inaccuracies contained in any information provided by such third parties. Limitation on liability. Neither Bear and Hammers Ltd nor any of its members, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site or any information, products or services contained herein, which includes, without limitation, the materials, even if advised of the possibility thereof Bear and Hammers Ltd processes and dispatches orders at its sole discretion. Placing an order does not constitute a promise to deliver Bear and Hammers Ltd will refund any money debited if goods are not in stock or will not be sent for whatever reason. This is a comprehensive limitation of liability that applies to all damages of any kind, including, without limitation, indirect, special and consequential damages, loss of data, income, profit or goodwill, loss of or damage to property and claims of third parties. In the event of a dispute and the failure to resolve between Bear and Hammers Ltd and the customer, the matter will be resolved via the British courts.

Indemnity

You agree to indemnify and hold Bear and Hammers Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Bear and Hammers.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.

Product and Availability Information

Bear and Hammers Ltd reserves the right, without prior notice, to discontinue any products or to make design changes as part of its continuous program of product improvement, or to assist product availability.

Warranty

All products are covered by a 12 months warranty against manufacturing faults except where stated; the warranty does not cover misuse or dismantlement of the product. All warranty claims must be made through us and goods returned to us for inspection and resolution as necessary. This warranty is subject to a claim being made in writing to Bear and Hammers Ltd within 6 months of the original date of dispatch, or such longer period as may be indicated by Bear and Hammers Ltd for specific products from time to time. This warranty shall not apply to any defect which arises from improper handling, use, failure to follow the product instructions, or any repair or modification made without consent of Bear and Hammers Ltd. The Customer must return to Bear and Hammers Ltd, in accordance with instructions from Bear and Hammers Ltd. If returned they must be suitably packaged and, where relevant, returned in accordance with any particular instructions which Bear and Hammers Ltd may have notified to the customer at the time of supply. The remedies set out above shall be Bear and Hammers sole liability and the customer's sole remedy for and breach of warranty. Save as expressly provided in these terms and conditions of sale, all implied warranties, terms and conditions (whether statutory or otherwise) are excluded to the fullest extent permitted by law. Bear and Hammers Ltd will not be liable to the customer for any loss of any kind whatsoever which arises out of the breach of implied warranties, terms and conditions (whether statutory or otherwise) or breach of any other duty of any kind imposed on Bear and Hammers Ltd by operation of the Law. The customer acknowledges that they are responsible for ensuring that the products they order are fit for purposes for which they intend to use them for.

Statutory Rights

The particulars outlined in the Terms and Conditions of Sale do not affect the customer's statutory rights.

Force Majeure

A force majeure event is any event beyond the reasonable control of Bear and Hammers Ltd (including strikes , traffic congestion, the down time of any external line, or Bear and Hammers' inability to procure materials or articles required for the performance of the contract except at enhanced prices). If Bear and Hammers Ltd is restricted from carrying out all or any of its obligations under these terms and conditions of sale by reason of any force majeure event, then Bear and Hammers Ltd shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than 14 days, Bear and Hammers Ltd may cancel the affected order or cancel the whole or any part of these terms and conditions of sale, without any liability to the customer. Bear and Hammers Ltd is not liable for any losses arising from prevention to fulfill its obligations under contract reasons beyond the control of Bear and Hammers of any of its subcontractors, examples of which include; fire, natural disaster, bad weather, destruction of premises.

Cancellations

In accordance with the Distance Selling Directive (DSD), you may exercise your right to cancel if it is within 7 working days of you receiving the goods for a full refund on the purchase price. If you wish to exercise your 'Right To Cancel' please inform our Customer Services by contacting us using our online form https://www.bearandhammers.com/contact-us  informing us of your intention to make a return within 7 working days of receipt of the goods. Once you've informed us of your decision to return goods under DSD, you have 28 days to do so by following the procedures stated in the 'Returning goods' section below. When the goods are received at Bear and Hammers LTD, we'll issue a full refund for the cost of the goods to your original payment method. Unless located in England, the buyer is responsible for the costs of returning the goods.

Faulty products

If you believe the item you have received has a manufacturing fault or defect, please contact Customer Services using our online form https://www.bearandhammers.com/contact-us within 28 days. After 7 working days no refund on the purchase price of the goods(s) is possible. Prior to 28 days a credit can be given for a replacement or exchange product. We will advise you on how to return the item and will send you a written confirmation (this can include email confirmation). We ask that you then simply return the item in full, along with the packaging and a fully completed Returns Form, within 7 working days. It is your responsibility to make sure that the items are returned to us safely and without any further damage so please follow the procedures in the 'Returning Goods' section below. When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect. Please understand that we cannot be held responsible for any damages caused due to any improper use such as crash damage. If the item is judged to have been damaged through improper use, we will return the item to you and a further delivery charge will be incurred. If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement. If applicable, we will also refund you the cost of returning the item back to us by Royal Mail Parcels (limited to a maximum cost of £5) or to collect from you by Parcel Force and for posting a replacement back to you.

Returning Goods

Following these steps will help ensure the products that you're returning to us arrive back correctly and in good condition. You must follow the following procedure:

o Inform our Customer Services by contacting us using our online form https://www.bearandhammers.com/contact-us

o You will be issued with a Returns Authorisation Code (RAC) number to be added to your Returns Form.

o Enclose all accessories unless informed otherwise.

o Enclose the Returns Form.

o Write the RAC number on the fully completed Returns Form.

o Use all packaging that was originally supplied.

o Use a label for clear display of the RAC number or write clearly on outside of package.

o Ensure our full address is clearly displayed on the outside of the package.

o Securely seal the packaging using a similar method as per the original delivery.

o You must arrange for the goods to be returned to us by Royal Mail Standard Parcels in their original condition and unopened packaging and include the Returns Form.

Copyright

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Bear and Hammers ltd or otherwise used by Bear and Hammers Ltd as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Minimum customer service standards

All customers can expect a response to email and contact form enquiries within a maximum of 48 hours.

Recording of Phone Calls and Email

You authorise Bear and Hammers Ltd and its agents to record or copy any phone call/email made to sent from Bear and Hammers Ltd to maintain good communication, training and Dispute Resolution.

Governing Law

Any contract between Bear and Hammers Ltd and the customer shall be governed and interpreted in accordance with English Law and the customer submits to the jurisdiction of the High Court of Justice in England; however, Bear and Hammers Ltd may enforce the contract in any competent jurisdiction.

Data Protection

Bear and Hammers is compliant to the Data Protection Act; wherein any consumer data will be processed fairly and lawfully for limited purposes only. Bear and Hammers will not collate consumer data with inaccuracy or in an excessive nature. The information is contained only within Bear and Hammers Ltd with security and only for as long as deemed necessary. Bear and Hammers Ltd will not use data for any other purpose unless a consumer opts for such by granting consent. Customer data will only be used by the employees of Bear and Hammers Ltd for the purposes of providing products to the Customer. In addition, Bear and Hammers Ltd may disclose the Customer's and its employees' details to organisations working on behalf of Bear and Hammers Ltd for the purposes of credit referencing. Bear and Hammers Ltd may send details of new products to the Customer.

Privacy Policy

Bear and Hammers Ltd is committed to respecting privacy of customers and users of the 1&1 website. This privacy policy governs the manner in which Bear and Hammers Ltd uses, maintains and discloses information collected from its customers. Credit card details will be handled securely to ensure confidentiality. 128 bit SSL encryption is employed to ensure sensitive data is protected during transmission over the internet.

Privacy

Bear and Hammers Ltd is committed to developing long lasting relationships based on trust. Bear and Hammers Ltd will do everything in its power to ensure that your right to privacy is maintained and protected. This Website is not directed at children under 13 years of age. Information Bear and Hammers Collect Bear and Hammers may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The information Bear and Hammers collects is personal information that identifies you personally, such as: Your name E-mail address, Postal address, Telephone numbers, URL Credit card information and like most standard websites, Bear and Hammers use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in the 17amp;1 log files, including but not limited to IP addresses, is linked to personally identifiable information. Disclosure of Information Bear and Hammers may also disclose aggregate, anonymous, data based on information collected from Users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential. In case Bear and Hammers is sold, the information collected from users may be transferred to the new owners. Special Offers and Updates Bear and Hammers customers and users will occasionally receive information on products, services, special deals, and possibly a newsletter.

Legal Disclaimer

Though every effort is made to preserve your privacy, Bear and Hammers may need to disclose personal information when required to by law. If it is deemed necessary that such action needs to be taken, Bear and Hammers will comply with judicial proceedings should a court order or legal process be served on Bear and Hammers Ltd. The Bear and Hammers Website contains links to other sites. Please be aware that Bear and Hammers is not responsible for the privacy practices of such other sites. You are encouraged to read the privacy statements of each and every Web site that collects personally identifiable information. The Bear and Hammers Privacy Policy as described herein applies solely to information collected by Bear and Hammers.

Terms and Conditions of 

Sale & Privacy Policy

All orders are accepted by Bear and Hammers Ltd subject to the Terms & Conditions of Sale set out below.

General

All orders for products from Bear and Hammers Ltd are accepted by Bear and Hammers Ltd subject to the terms and conditions of sale. No other terms will apply to the supply of goods from Bear and Hammers Ltd unless agreed in writing by an authorised signatory of Bear and Hammers Ltd.

Ordering

Bear and Hammers Ltd reserves the right to decline to trade with any company or person, unless agreed in writing by way of contract between Bear and Hammers Ltd & the Customer by an authorised signatory of Bear and Hammers Ltd. In addition, Bear and Hammers Ltd may decline to accept any order, whether or not payment has been received unless agreed in writing by way of contract between Bear and Hammers Ltd and the Customer by an authorised signatory of Bear and Hammers Ltd, by giving notice of non-acceptance to the Customer by email or telephone within 24 hours (excluding weekends and public holidays) of receipt by Bear and Hammers Ltd of the order. If Bear and Hammers Ltd declines to accept an order where payment has been received, Bear and Hammers Ltd will refund the payment.

Prices

Prices shown are subject to alteration by Bear and Hammers. Where the price changes after you place an order for the relevant item of stock but before the order is confirmed by Bear and Hammers, Bear and Hammers will notify you of the new price and invite you to reorder the item of stock at the new price. The price of the goods you order will be as shown on our website at the time you place your order. Any additional charges, such as any applicable delivery costs will be clearly stated when you proceed to 'Checkout' your online shopping basket, this will allow you to view your total order before entering your payment details.

Payment

You must pay for your Order before it is delivered and you can do so by credit card, debit card or by bank transfer.

Credit Card

Orders may be processed online using a credit or debit card (currently VISA, MasterCard, American Express, Delta and Switch or Solo). We aim to debit money from your account within one working day after receiving your order. To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also do security checks to confirm it is you making the Order. All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs. We will send an email to the cardholder no later than one day after receipt, confirming the order status of goods in the unlikely event that they are not immediately available, with an immediate expected delivery date. Cardholders are advised to retain a copy of their transaction receipt When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Purchases will appear on your card statement as PAYPAL Bear and Hammers LTD

Delivery

Bear and Hammers delivers to destinations inside and outside the UK. Worldwide delivery charges are shown during the checkout procedure Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Bear and Hammers is not responsible for them. Bear and Hammers offers Standard International Signed for delivery where Western Europe is normally 3 working days, Eastern Europe 4 - 5 working days, and the rest of the world 5 - 9 working days. Orders are dispatched either by Royal Mail international signed for. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your Products between these hours. We will make every effort to deliver within the time stated, but we will not be liable for any loss caused to you by late delivery. If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order. Please note, Royal Mail stipulates that only items still not delivered after 15 working days can be officially classified as lost. Please order from Bear and Hammers Ltd with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Bear and Hammers Ltd cannot be responsible for this. This does not affect your statutory rights as a consumer. Customers are advised to print a copy of the final order page for your own reference when you place your order with Bear and Hammers Ltd. Orders placed online will receive an automated e-mail. You will then receive a further e-mail from us outlining our estimated delivery date to you. If you do not receive the goods within working 5 days from the advised delivery date, you must notify us. Note, couriers will only hold a parcel at your local delivery depot for 5 days before returning it to us.

Delay in Royal Mail Deliveries.

Though your delivery can be expected within the time advised*, if your parcel does not arrive, we will have to wait up to 15 days for confirmation from the Royal Mail that a parcel is missing. It is at this point we can re-issue, refund or cancel your order with us. The Royal Mail service is ideal for small/lightweight items! Unfortunately it comes at a price (15 days), if it does not arrive by the due date stated in your delivery confirmation. If you require an item urgently, then we would recommend you use the Courier Option at the time of order. * Special Delivery, Recorded and 1st Class deliveries all differ from region to region, please see www.royalmail.com for details. If your parcel has been issued by Royal Mail Recorded or Special Delivery, please visit the www.royalmail.com website for track and trace information. 

International Shipping

How Much Will It Cost?

The website will calculate the cost of international shipping according to the volume and weight of your order and the destination country.

How Long Will It Take?

Delivery times will vary according to the delivery network in the country of destination and any customs or import procedures. Approximate guide is as follows: Europe - 4 to 6 working days USA and Canada - 7 to 10 working days Far East and Australasia - 12 to 14 working days Rest of World - up to 28 working days Royal Mail Please note that all orders dispatched must be signed for at the delivery address. Please make sure that your delivery address is fully specified together with a valid telephone number. Do not enter a PO BOX as a delivery as we cannot deliver to these. Please ensure that you enter a valid email address as we send all order confirmation, shipping advice and product manuals by email. Please ensure that you allow us to bypass your spam, bulk or junk mail filters as it is very important that you receive our email correspondence about your order.

Short Delivery and Defective or Damaged Goods

If goods supplied to you are damaged on delivery or short, you should notify us in writing via our online contact form https://www.bearandhammers.com/contact-us within 7 days.

Liability

Disclaimer of Content. The contents of this site, including, without limitation, the materials, are provided 'as is' and Bear and Hammers Ltd makes no representations, express or implied, of any kind with respect to this site or its contents. Bear and Hammers Ltd disclaims all representations and, including, without limitation, fitness for a particular purpose, title and non-infringement. Disclaimer of Accuracy. Bear and Hammers Ltd does not represent nor warrant that the information accessible via this site is accurate, complete or current. This site could contain typographical errors or technical inaccuracies Bear and Hammers Ltd reserves the right to add to, change or delete its content or any part thereof without notice. Any price or availability information is subject to change without notice. Additionally, this site may contain information provided by third parties, which includes, without limitation documents and software Bear and Hammers Ltd makes no representation or warranty regarding the accuracy, truth, quality, suitability or reliability of such information. Bear and Hammers Ltd is not responsible for any errors, omissions, or inaccuracies contained in any information provided by such third parties. Limitation on liability. Neither Bear and Hammers Ltd nor any of its members, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site or any information, products or services contained herein, which includes, without limitation, the materials, even if advised of the possibility thereof Bear and Hammers Ltd processes and dispatches orders at its sole discretion. Placing an order does not constitute a promise to deliver Bear and Hammers Ltd will refund any money debited if goods are not in stock or will not be sent for whatever reason. This is a comprehensive limitation of liability that applies to all damages of any kind, including, without limitation, indirect, special and consequential damages, loss of data, income, profit or goodwill, loss of or damage to property and claims of third parties. In the event of a dispute and the failure to resolve between Bear and Hammers Ltd and the customer, the matter will be resolved via the British courts.

Indemnity

You agree to indemnify and hold Bear and Hammers Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Bear and Hammers.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.

Product and Availability Information

Bear and Hammers Ltd reserves the right, without prior notice, to discontinue any products or to make design changes as part of its continuous program of product improvement, or to assist product availability.

Warranty

All products are covered by a 12 months warranty against manufacturing faults except where stated; the warranty does not cover misuse or dismantlement of the product. All warranty claims must be made through us and goods returned to us for inspection and resolution as necessary. This warranty is subject to a claim being made in writing to Bear and Hammers Ltd within 6 months of the original date of dispatch, or such longer period as may be indicated by Bear and Hammers Ltd for specific products from time to time. This warranty shall not apply to any defect which arises from improper handling, use, failure to follow the product instructions, or any repair or modification made without consent of Bear and Hammers Ltd. The Customer must return to Bear and Hammers Ltd, in accordance with instructions from Bear and Hammers Ltd. If returned they must be suitably packaged and, where relevant, returned in accordance with any particular instructions which Bear and Hammers Ltd may have notified to the customer at the time of supply. The remedies set out above shall be Bear and Hammers sole liability and the customer's sole remedy for and breach of warranty. Save as expressly provided in these terms and conditions of sale, all implied warranties, terms and conditions (whether statutory or otherwise) are excluded to the fullest extent permitted by law. Bear and Hammers Ltd will not be liable to the customer for any loss of any kind whatsoever which arises out of the breach of implied warranties, terms and conditions (whether statutory or otherwise) or breach of any other duty of any kind imposed on Bear and Hammers Ltd by operation of the Law. The customer acknowledges that they are responsible for ensuring that the products they order are fit for purposes for which they intend to use them for.

Statutory Rights

The particulars outlined in the Terms and Conditions of Sale do not affect the customer's statutory rights.

Force Majeure

A force majeure event is any event beyond the reasonable control of Bear and Hammers Ltd (including strikes , traffic congestion, the down time of any external line, or Bear and Hammers' inability to procure materials or articles required for the performance of the contract except at enhanced prices). If Bear and Hammers Ltd is restricted from carrying out all or any of its obligations under these terms and conditions of sale by reason of any force majeure event, then Bear and Hammers Ltd shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than 14 days, Bear and Hammers Ltd may cancel the affected order or cancel the whole or any part of these terms and conditions of sale, without any liability to the customer. Bear and Hammers Ltd is not liable for any losses arising from prevention to fulfill its obligations under contract reasons beyond the control of Bear and Hammers of any of its subcontractors, examples of which include; fire, natural disaster, bad weather, destruction of premises.

Cancellations

In accordance with the Distance Selling Directive (DSD), you may exercise your right to cancel if it is within 7 working days of you receiving the goods for a full refund on the purchase price. If you wish to exercise your 'Right To Cancel' please inform our Customer Services by contacting us using our online form https://www.bearandhammers.com/contact-us  informing us of your intention to make a return within 7 working days of receipt of the goods. Once you've informed us of your decision to return goods under DSD, you have 28 days to do so by following the procedures stated in the 'Returning goods' section below. When the goods are received at Bear and Hammers LTD, we'll issue a full refund for the cost of the goods to your original payment method. Unless located in England, the buyer is responsible for the costs of returning the goods.

Faulty products

If you believe the item you have received has a manufacturing fault or defect, please contact Customer Services using our online form https://www.bearandhammers.com/contact-us within 28 days. After 7 working days no refund on the purchase price of the goods(s) is possible. Prior to 28 days a credit can be given for a replacement or exchange product. We will advise you on how to return the item and will send you a written confirmation (this can include email confirmation). We ask that you then simply return the item in full, along with the packaging and a fully completed Returns Form, within 7 working days. It is your responsibility to make sure that the items are returned to us safely and without any further damage so please follow the procedures in the 'Returning Goods' section below. When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect. Please understand that we cannot be held responsible for any damages caused due to any improper use such as crash damage. If the item is judged to have been damaged through improper use, we will return the item to you and a further delivery charge will be incurred. If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement. If applicable, we will also refund you the cost of returning the item back to us by Royal Mail Parcels (limited to a maximum cost of £5) or to collect from you by Parcel Force and for posting a replacement back to you.

Returning Goods

Following these steps will help ensure the products that you're returning to us arrive back correctly and in good condition. You must follow the following procedure:

o Inform our Customer Services by contacting us using our online form https://www.bearandhammers.com/contact-us

o You will be issued with a Returns Authorisation Code (RAC) number to be added to your Returns Form.

o Enclose all accessories unless informed otherwise.

o Enclose the Returns Form.

o Write the RAC number on the fully completed Returns Form.

o Use all packaging that was originally supplied.

o Use a label for clear display of the RAC number or write clearly on outside of package.

o Ensure our full address is clearly displayed on the outside of the package.

o Securely seal the packaging using a similar method as per the original delivery.

o You must arrange for the goods to be returned to us by Royal Mail Standard Parcels in their original condition and unopened packaging and include the Returns Form.

Copyright

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Bear and Hammers ltd or otherwise used by Bear and Hammers Ltd as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Minimum customer service standards

All customers can expect a response to email and contact form enquiries within a maximum of 48 hours.

Recording of Phone Calls and Email

You authorise Bear and Hammers Ltd and its agents to record or copy any phone call/email made to sent from Bear and Hammers Ltd to maintain good communication, training and Dispute Resolution.

Governing Law

Any contract between Bear and Hammers Ltd and the customer shall be governed and interpreted in accordance with English Law and the customer submits to the jurisdiction of the High Court of Justice in England; however, Bear and Hammers Ltd may enforce the contract in any competent jurisdiction.

Data Protection

Bear and Hammers is compliant to the Data Protection Act; wherein any consumer data will be processed fairly and lawfully for limited purposes only. Bear and Hammers will not collate consumer data with inaccuracy or in an excessive nature. The information is contained only within Bear and Hammers Ltd with security and only for as long as deemed necessary. Bear and Hammers Ltd will not use data for any other purpose unless a consumer opts for such by granting consent. Customer data will only be used by the employees of Bear and Hammers Ltd for the purposes of providing products to the Customer. In addition, Bear and Hammers Ltd may disclose the Customer's and its employees' details to organisations working on behalf of Bear and Hammers Ltd for the purposes of credit referencing. Bear and Hammers Ltd may send details of new products to the Customer.

Privacy Policy

Bear and Hammers Ltd is committed to respecting privacy of customers and users of the 1&1 website. This privacy policy governs the manner in which Bear and Hammers Ltd uses, maintains and discloses information collected from its customers. Credit card details will be handled securely to ensure confidentiality. 128 bit SSL encryption is employed to ensure sensitive data is protected during transmission over the internet.

Privacy

Bear and Hammers Ltd is committed to developing long lasting relationships based on trust. Bear and Hammers Ltd will do everything in its power to ensure that your right to privacy is maintained and protected. This Website is not directed at children under 13 years of age. Information Bear and Hammers Collect Bear and Hammers may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The information Bear and Hammers collects is personal information that identifies you personally, such as: Your name E-mail address, Postal address, Telephone numbers, URL Credit card information and like most standard websites, Bear and Hammers use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in the 17amp;1 log files, including but not limited to IP addresses, is linked to personally identifiable information. Disclosure of Information Bear and Hammers may also disclose aggregate, anonymous, data based on information collected from Users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential. In case Bear and Hammers is sold, the information collected from users may be transferred to the new owners. Special Offers and Updates Bear and Hammers customers and users will occasionally receive information on products, services, special deals, and possibly a newsletter.

Mobile Terms of Service

bear and hammers ltd

Last updated: Dec. 5, 2023

The bear and hammers ltd mobile message service (the "Service") is operated by bear and hammers ltd (“bear and hammers ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to bear and hammers ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of bear and hammers ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with bear and hammers ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Bear and H or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other bear and hammers ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Bear and H or email bear@bearandhammers.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Legal Disclaimer

Though every effort is made to preserve your privacy, Bear and Hammers may need to disclose personal information when required to by law. If it is deemed necessary that such action needs to be taken, Bear and Hammers will comply with judicial proceedings should a court order or legal process be served on Bear and Hammers Ltd. The Bear and Hammers Website contains links to other sites. Please be aware that Bear and Hammers is not responsible for the privacy practices of such other sites. You are encouraged to read the privacy statements of each and every Web site that collects personally identifiable information. The Bear and Hammers Privacy Policy as described herein applies solely to information collected by Bear and Hammers.